Refund Policy
Our promise: if Slimmy isn't right for you, we'll make it right.
30-day money-back guarantee
Try Slimmy on your first order. If you're not happy for any reason, email us within 30 days of the day your order is delivered and we'll refund you.
- No need to send anything back. You can keep the product, even if the bottle is empty.
- First order only. The guarantee applies to your first Slimmy order, and to one claim per customer or household.
- What's refunded: the amount you paid for that order, including any shipping you paid.
Preorders
You can cancel a preorder for a full refund any time before it ships. Once it ships, the 30-day guarantee above applies from the day it's delivered.
Damaged, wrong or missing items
If your order arrives damaged, you received the wrong item, or your package is lost, email us within 48 hours of delivery (or of the expected delivery date for lost packages) with your order number and a photo of the problem. We'll send a replacement or give you a refund, at no cost to you.
Later orders and subscription renewals
Orders after your first one, including subscription renewals, aren't covered by the money-back guarantee, but damaged, wrong and lost items are always covered as described above. To avoid a renewal charge, cancel or skip before your next billing date (see our Subscription Policy).
How to request a refund
Email support@tryslimmy.com with your order number and a short note. We reply within 1–2 business days (Monday–Friday, 9 AM–5 PM ET).
When you'll get your money
Once your refund is approved, it goes back to your original payment method. Most banks show it within 5–10 business days.